Terms of Service

1. Accepting these terms

These Terms of Service ("Terms") are an agreement between you and TheReviewMitra ("we", "us"). By creating an account, or by using thereviewmitra.com in any way, you agree to these Terms and to our Privacy Policy. If you use the service on behalf of a business, you confirm you are authorised to bind that business.

2. What the service is (and is not)

TheReviewMitra provides local businesses with a branded review page and QR code. When a customer scans the QR code, they can rate their experience, tap topics they liked, and receive an AI-generated review draft in their chosen language. The customer can edit the draft and post it to Google themselves, from their own Google account.

3. Honest-reviews policy

This policy is a core condition of using the service:

• You may only invite reviews from genuine customers who actually experienced your business.
• You may not offer money, discounts, gifts or any incentive in exchange for a review, and you may not penalise customers who decline.
• You may not use the platform to draft reviews for yourself, your staff, or anyone who is not a real customer.
• You must comply with Google's prohibited content and review policies at all times.

We may suspend or terminate accounts that violate this policy. You understand that Google may remove reviews or take action against business profiles that violate its policies, and that this is outside our control.

4. Your account

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your password confidential and for all activity under your account.
• One account represents one business location unless your plan says otherwise.
• Notify us immediately at support.thereviewmitra@gmail.com if you suspect unauthorised use.

5. Acceptable use

You agree not to:

• Use the service for any unlawful, deceptive or fraudulent purpose;
• Probe, overload, scrape or disrupt our systems, or bypass rate limits and security measures;
• Reverse engineer the platform or use it to build a competing review-generation service;
• Upload malware or content that is defamatory, obscene, or infringes anyone's rights;
• Misrepresent your identity or business.

6. Trials, plans and payment

• Free trial — new accounts start with a free trial. No payment details are required for the trial. When it ends, paid features pause until you subscribe.
• Subscriptions — paid plans are billed in advance (monthly or as displayed at purchase). Prices are shown on our pricing page and may change with notice; changes apply from your next billing cycle.
• Cancellation — you may cancel anytime; the service stays active until the end of the paid period. Fees already paid are non-refundable except where the law requires otherwise.
• Taxes — prices are exclusive of applicable taxes (e.g. GST) unless stated.

7. Content and intellectual property

• Your content — you retain rights to your business name, logo and other material you upload. You grant us a licence to host and display it as needed to run the service.
• AI drafts — we claim no ownership of generated review drafts. Once a customer edits and posts a review to Google, it is governed by Google's terms.
• Our platform — the software, design and branding of TheReviewMitra remain our property. These Terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing.

8. Google and third-party services

TheReviewMitra is not affiliated with, endorsed by, or sponsored by Google. "Google" is a trademark of Google LLC. The service depends on third parties we do not control — including Google's review system and our AI provider — and their availability or policy changes may affect features. We will make reasonable efforts to adapt, but we are not liable for third-party changes.

9. Disclaimers

The service is provided "as is" and "as available". We do not warrant that it will be uninterrupted or error-free, that AI drafts will be accurate or suitable, or that using the service will result in any particular number of reviews, rating improvement, or business outcome. AI-generated text can contain mistakes — customers should always read and edit drafts before posting.

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the service is limited to the amount you paid us in the three (3) months before the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages, loss of profits, loss of goodwill, or actions taken by Google or other third parties (including removal of reviews or listings). Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Suspension and termination

You may delete your account at any time. We may suspend or terminate your account if you materially breach these Terms (including the Honest-reviews policy), fail to pay, or if we are required to by law. Where practical we will warn you first. On termination, your review page and QR code stop working, and data is handled as described in the Privacy Policy.

12. Governing law and disputes

These Terms are governed by the laws of India, and the competent courts in India have jurisdiction over disputes arising from these Terms, subject to any mandatory consumer-law provisions. Before going to court, both parties agree to attempt to resolve any dispute informally by contacting us first — most issues get solved with an email.

13. Changes to these terms

We may update these Terms as the service evolves. Material changes will be notified by email or an in-product notice at least 15 days before taking effect. Continuing to use the service after that date means you accept the new Terms.

14. Contact

TheReviewMitra
Email: support.thereviewmitra@gmail.com · Contact form